Canon EOS 5D Mirror Problem – It fell off!

Mar 5, 2010 | articles

Today my Canon EOS 5D mirror fell off. That’s right… it fell off! I was convinced my HDR shooting style was the cause of this unfortunate mishap. But after some research I uncovered the Canon EOS 5D Mark1 has a recall for this exact problem. When I found out I was disappointed it wasn’t my shooting style, but excited because the recall included a free cleaning, which my 5D needed desperately.
I called Canon support after reading the letter below. Canon’s support was very professional and extremely helpful. My suggestion, if you have this problem, call their support group. The number is available below. Just be sure if you bought this camera used from someone that you have their name. Because they asked me and I bought mine used. Luckily I still had the name of the previous owner in my email.

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Service Notice:
Canon EOS 5D: Main Mirror Detachment

Thank you for using Canon products.

We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected Products
EOS 5D Digital SLR cameras whose main mirror has detached.

User Support
We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.

We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Toll Free: 1-800-652-2666